Terms of service

1. Introduction

Welcome to Petway Pet Doors (“we”, “us”, “our”).

These Terms and Conditions govern your use of our website located at petway.com.au and the purchase of our products.

By accessing our website or purchasing from us, you agree to be bound by these Terms.


2. Business Information

Business Name: Petway Pet Doors Pty Ltd

ABN: 72 687 518 850

Location: Biggera Waters, Queensland, Australia

Email: sales@petway.com.au


3. Products and Services

We sell pet-related products, including but not limited to pet doors and accessories.

All product descriptions, images, and specifications are provided as accurately as possible. However, we do not guarantee that all information is error-free, complete, or current.


4. Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Once an order is placed, you will receive a confirmation email.


5. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD).
  • Prices may change without notice.
  • Payment must be made in full at the time of purchase via approved payment methods.


6. Shipping and Delivery

  • We ship Australia-wide (and internationally where applicable).
  • Delivery times are estimates only and may vary.
  • We are not responsible for delays caused by third-party couriers.


7. Returns and Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

We offer returns or exchanges in accordance with the ACL and our Returns Policy.


8. Installation Disclaimer

Some of our products (e.g., pet doors for glass) may require professional installation.

We are not liable for:

  • Incorrect installation
  • Damage caused during installation
  • Modifications made to doors, glass, or structures

Customers are responsible for ensuring the product is suitable before installation.


9. Product Use and Liability

Our products are designed for use with pets.

We are not liable for:

  • Injury to pets or persons
  • Property damage resulting from misuse
  • Incorrect sizing or installation

You are responsible for ensuring the product is appropriate for your pet and environment.


10. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by or licensed to us.

You must not reproduce, distribute, or use our content without written permission.


11. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website or products.

Nothing in these Terms excludes your rights under the Australian Consumer Law.


12. Privacy

Your use of our website is also governed by our Privacy Policy.


13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content or practices.


14. Changes to Terms

We may update these Terms at any time.

Changes will be effective immediately upon publication on our website.


15. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be subject to the jurisdiction of the courts in that state.


16. Contact Us

If you have any questions about these Terms, please contact us at: sales@petway.com.au


Last Updated: 20/03/2026